Please pickup your order within 3 hours of delivery or the live arrival guarantee is void. If your snail(s) are dead on arrival (DOA), please message me immediately with photo or video evidence. I only offer full refunds (snail price and shipping) and not replacement snails currently due to low stock.

Orders must be opened within 2 hours of delivery or live arrival guarantee is void. Even 10 minutes in the sun can kill the snails. If any are DOA, please message me immediately with photo or video evidence. I only offer full refunds (snail price and shipping) and not replacement snails currently due to low stock.